Terms & Conditions
Non-Visa Students
- All fees are due in full before the start of the course. - Fees listed do not include materials (eg: books) or activities. - All class sizes are limited to a maximum of 12 people. - All students must be 18 or over. - A non-refundable £20 administration fee is payable on all courses. - All course fees are inclusive of holidays. Windsor English takes approximately two weeks holiday at Christmas, (excluding Bank Holidays) and one week at Easter. - Time taken off for personal reasons will not be credited back to the course durations. - Courses are not transferable. - Where a course has been paid and has to be put “On Hold”, the place can be held, at the school’s discretion, for a maximum of 3 months. If prices have increased during that time, the school reserves the right to reduce the course duration proportionately. - For students already in the UK, a Sterling deposit of £150 is payable to reserve a course place. The balance of course fees is payable no later than 2 weeks prior to course commencement, or 4 weeks prior for 1-1 students. - The school will refund the fees paid minus the administration fee when a cancellation is notified, in writing, at least 7 days prior to course commencement. The school will retain the deposit and admin fee if notified inside 7 days. - For 1-1 students, cancellations inside 24h will be charged. - No refunds of Course fees, Deposits or Admin fees once the course has started or if the student does not attend classes. - For students applying from their home country, full fees are payable at the time of registration in order to provide you with the letter of invitation confirming your course. - The school will retain £300 if the student cancels the course once paperwork has been issued by the school. - Payments can be made by transfer, cheque or cash. We do not accept credit or cards. - All bank charges must be paid by the student. - If there are any examples of Covid-19 lockdown, (local, national or specific to the school itself), during the time physical courses are running, the school will offer online classes on a pound-to-pound basis. Where class numbers dip below what is viable for the school to run at cost, 1-1 classes will be offered to students adjusted to the value of the 1-1 rate. - Part-time courses (minimum of 9 hours a week across 3 days per week) are charged at 85% of full-time rate. - All students must adhere to the full Terms & Conditions found in the Student Handbook
Visa Students
- Full course payment is required at the time of receiving visa support from the school. - Fees listed do not include materials (eg: books) or activities. - All class sizes are limited to a maximum of 12 people. - All students must be 18 or over. - A non-refundable £20 administration fee is payable on all courses. - All course fees are inclusive of holidays. Windsor English takes approximately two weeks holiday at Christmas, (excluding Bank Holidays) and one week at Easter. - Time missed cannot be added to the course end date. - Courses are not transferable. - In the event of a visa being declined by UK Immigration, £300 is retained by the school for each application made to obtain said visa, or if a student withdraws the visa application after the paperwork has been issued by the school. The balance of the of the school fees is refundable via original payment method within 4 weeks of providing original proof of visa refusal. - There are no refunds once the visa has been granted or the student does not attend the course. - Payments can be made by transfer, cheque or cash. We do not accept credit or debit cards. - All bank charges must be paid by the student. - If there are any examples of Covid-19 lockdown, (local, national or specific to the school itself), during the time physical courses are running, the school will offer online classes on a pound to pound basis. Where class numbers dip below what is viable for the school to run at cost, 1-1 classes will be offered to students adjusted to the value of the 1-1 rate. - Visa students must undertake a minimum of 15 hours of in-person study per week, equivalent to a full-time course. - Part-time courses for visa students are not permitted. - All students must adhere to the full Terms & Conditions found in the Student Handbook
IT Policy
*Windsor English Student Computer Use (IT)* - Please use IT at Windsor English responsibly. The interactive nature of the equipment requires you to be especially aware of both the school’s security and your own. - Your access of WE’s equipment/information is for your use only. You are not permitted to allow any other person . - No viewing or downloading of offensive material or any contravening our PREVENT strategy is allowed. - No unauthorised use of school materials is allowed. - You must not interfere with files belonging to other users. - You must not download or install any software on any computer in the school. - Games or unauthorised material on school equipment is not allowed. - Faults should be reported to the School Office. - Internet and email usage must comply with English Law, individual liberty, mutual respect and tolerance of different faiths and abilities. - Our PREVENT strategy countering terrorism must be observed in all uses of IT at the school. *Internet Use* - Windsor English provides internet access to help you with your studies. We expect you to use the internet for educational purposes and to conduct yourself responsibly and appropriately on the internet. - Any user who posts materials to any web site that may be considered damaging or offensive to any persons may be asked to leave the school. - You must not download, store, view, print or redistribute any file from the internet that is not directly related to your course. - Students must not download any applications (programs, screen savers, games etc.). - The use of public internet proxies is strictly forbidden. - The school internet must not be used to download or distribute pirated or un-licensed software, music or other data. - The school internet must not be used to spread any virus, malware etc. - Use of internet is only to assist you in your studies. - You are not permitted to install or run messaging applications on school computers. - You must not send unnecessary or inappropriate emails and in particular emails which could be considered offensive, malicious or derogatory. - You must not send bulk emails (spam) to multiple users. - Always keep passwords private.
Privacy Policy
At Windsor English, we respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and share your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please see the ICO website. *What information do we collect?* - We may collect and process the following types of personal data about you: +Name +Contact details (address, email, phone number) +Date of birth +Nationality +Passport or ID number +Education and employment history +Emergency contact details +Health information (if necessary for your course) *How do we collect your information?* - We collect your personal data in the following ways: +When you fill out an application form +When you communicate with us via email, phone, or in-person +When you enroll in one of our courses +When you participate in our activities or events +When you use our website or interact with our social media channels +When you submit a CV or any certificates or qualification documents *Why do we collect your information?* - We collect your personal data for the following purposes: +To process your application and enrolment +To provide you with our educational services +To manage our relationship with you +To communicate with you about our services, promotions, and events +To comply with our legal obligations +To create contracts and/or agreements relating to the provision of services For the purposes of promotional materials *How do we use your information?* - We use your personal data for the following purposes: +To provide you with our educational services +To communicate with you about our services, promotions, and events +To manage our relationship with you +To comply with our legal obligations + To process a booking for courses. +To create any relevant paperwork about you/your course. +To create any reports/certificates for you. +To send you information if you agree to future contact. +To allow you to use the media at the school. +To notify you about changes/updates. +To meet the obligations of our professional accreditation body +To create promotional material for the school *How do we store your information?* - We store your personal data securely in electronic and paper formats. We have implemented appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of your personal information. *Who do we share your information with?* - We may share your personal data with the following third parties: +Our employees and contractors who need to access your data for the purposes outlined in this privacy policy +Our IT and website service providers +Our regulatory bodies (e.g. Home Office, our accreditation body) +Our insurance providers (if necessary) +We will not sell or rent your personal information to third parties for marketing purposes. *How long do we keep your information?* - We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. - After the retention period, we will securely delete or anonymise your personal data. *Your rights* - You have the following rights in relation to your personal data: +The right to access your personal data +The right to rectify your personal data if it is inaccurate or incomplete +The right to erase your personal data in certain circumstances +The right to restrict processing of your personal data in certain circumstances +The right to object to processing of your personal data in certain circumstances +The right to data portability +The right to withdraw your consent at any time (if applicable) - To exercise your rights or to make a complaint about how we handle your personal data, please contact us at info@windsorenglish.com *Changes to this privacy policy* - We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. - The updated policy will be posted on our website and will be effective immediately. Last updated: 12th March 2023
Payment & Refund Policy
For all applicants, we accept payment to the full value of the course; any bank charges and transfer fees are payable by the person paying. Payment to Windsor English can be by: Sterling Cheque, Bank Transfer or cash in Sterling. If students are applying for a Visa, payments are all made at the point of booking a course, in full. We do not accept credit or debit cards. Please remember that it can take some time for transfers from overseas to clear, and a place reserved place on a course is only confirmed when funds have cleared. Additional charges are made for books and materials. Prices include VAT (British Sales Tax). Any bank charges relating to transfers etc. are payable by students before or at course commencement. 4 weeks or 3 weeks course is 100% of the course fee shown. 2 weeks course is 85% of the full fee 1 week course is 60% of the full fee. Non-Visa Students - All fees are due in full before the start of the course. - Fees listed do not include materials (eg: books) or activities. - All class sizes are limited to a maximum of 12 people. - All students must be 18 or over. - A non-refundable £20 administration fee is payable on all courses. - All course fees are inclusive of holidays. Windsor English takes approximately two weeks holiday at Christmas, (excluding Bank Holidays) and one week at Easter. - Time taken off for personal reasons will not be credited back to the course durations. - Courses are not transferable. - Where a course has been paid and has to be put “On Hold”, the place can be held, at the school’s discretion, for a maximum of 3 months. If prices have increased during that time, the school reserves the right to reduce the course duration proportionately. - For students already in the UK, a Sterling deposit of £150 is payable to reserve a course place. The balance of course fees is payable no later than 2 weeks prior to course commencement, or 4 weeks prior for 1-1 students. - The school will refund the fees paid minus the administration fee when a cancellation is notified, in writing, at least 7 days prior to course commencement. The school will retain the deposit and admin fee if notified inside 7 days. - For 1-1 students, cancellations inside 24h will be charged. - No refunds of Course fees, Deposits or Admin fees once the course has started or if the student does not attend classes. - For students applying from their home country, full fees are payable at the time of registration in order to provide you with the letter of invitation confirming your course. - The school will retain £300 if the student cancels the course once paperwork has been issued by the school. - Payments can be made by transfer, cheque or cash. We do not accept credit or cards. - All bank charges must be paid by the student. - If there are any examples of Covid-19 lockdown, (local, national or specific to the school itself), during the time physical courses are running, the school will offer online classes on a pound-to-pound basis. Where class numbers dip below what is viable for the school to run at cost, 1-1 classes will be offered to students adjusted to the value of the 1-1 rate. - Part-time courses (minimum of 9 hours a week across 3 days per week) are charged at 85% of full-time rate. Visa Students - Full course payment is required at the time of receiving visa support from the school. - Fees listed do not include materials (eg: books) or activities. - All class sizes are limited to a maximum of 12 people. - All students must be 18 or over. - A non-refundable £20 administration fee is payable on all courses. - All course fees are inclusive of holidays. Windsor English takes approximately two weeks holiday at Christmas, (excluding Bank Holidays) and one week at Easter. - Time missed cannot be added to the course end date. - Courses are not transferable. - In the event of a visa being declined by UK Immigration, £300 is retained by the school for each application made to obtain said visa, or if a student withdraws the visa application after the paperwork has been issued by the school. The balance of the of the school fees is refundable via original payment method within 4 weeks of providing original proof of visa refusal. - There are no refunds once the visa has been granted or the student does not attend the course. - Payments can be made by transfer, cheque or cash. We do not accept credit or debit cards. - All bank charges must be paid by the student. - If there are any examples of Covid-19 lockdown, (local, national or specific to the school itself), during the time physical courses are running, the school will offer online classes on a pound to pound basis. Where class numbers dip below what is viable for the school to run at cost, 1-1 classes will be offered to students adjusted to the value of the 1-1 rate. - Visa students must undertake a minimum of 15 hours of in-person study per week, equivalent to a full-time course. - Part-time courses for visa students are not permitted.